Connectivity

If your charger shows a flashing purple light, it means your charger is offline and has lost its internet connection (Wi-Fi or cellular). Here’s how to fix it:

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✅ Step 1: Restart / Power Cycle Your Charger

1. Ensure your car is NOT connected to the charger.

2. Turn OFF the RCD/RCBO (circuit breaker) for the unit. This is usually clearly labelled in your consumer unit/fuse box. 

   Please click here for help identifying your switchgear 

3. Leave it OFF for 15 minutes to allow the unit to fully drain.
4. Turn the RCD/RCBO back ON.
5. The unit will go through its boot-up colour sequence and then show a solid white light.

6. 💡 If you see a single flashing white or purple light, don’t worry! It’s just updating telemetry and will return to solid white shortly.

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✅ Step 2A: Reconnect if installed with Wi-Fi

WPS Pairing (may take more than one attempt):

1. Press the WPS button on your router for 5 seconds.
2. On your charger, press and hold the Boost Button on the front of the charger for 11 beeps.
3. LEDs will flash orange while connecting:
   ✅ Green flash = success
   ❌ Red flash = not successful
4. Then it will flash white while syncing data—don’t interrupt this step.

5. Once complete, the LED will return to solid white (connected!).

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✅ Step 2B: Reconnect if installed with a Cellular Connection

If your unit does not come back online after a restart, the cellular dongle may need resetting by us.
Please contact us below

Submit a request – Indra Renewable Technologies Ltd