No Live Charging Progress

If the app is not showing any live charging progress, please check the following:

1. Vehicle Linked to Account 🚗

Ensure a vehicle is added and active within the account.

• To check this, go to Settings > Vehicle in the app.
• If no vehicle is listed, please add one and try charging again.

2. Charger Internet Connection 🛜

Confirm the charger has a stable internet connection.

• Check the lights on the front of the charger.
• If you frequently see a purple light, this indicates the charger is offline.
• A white light indicates the unit is online and connected.

If you have a purple light please follow the steps outlined here:  Connectivity – Indra Renewable Technologies Ltd

 

Live charging data is dependent on both of these conditions being met. If either is missing, the app will not display real-time charging information.